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Terms and Conditions

COVID UPDATE

VIC OFFICE

  • Our showrooms are open to the public and trading as normal, Monday to Friday 9am to 4:30pm

  • We will be adhering to the Government legislation of “living with Covid Normal”

  • No Jab, No Entry.

  • We ask that when visiting our premises, you check in on entry and wear your face mask at all times

  • Alternatively, orders can be placed and paid for online, over the phone or via email and when ready, collected from our warehouse.

  • To avoid disappointment, please DO NOT attempt to collect your order from our warehouse until you have received an email or phone call advising that your order is ready to collect.

  • We ask that you respect our warehouse staff by following any instructions given and by not collecting if you feel unwell.

  • All orders shipping via our freight company are still despatched as normal, with our warehouse team working diligently to get your orders out in a timely manner.

  • As we are currently experiencing delays on a variety of incoming goods from our suppliers, we stress that you contact us to confirm stock levels and order lead times, in the event you require goods by a specified date.

  • If you have any concerns or wish to follow up the status of your order at any time, just give us a contact 03 9763 3722 or email us at [email protected]

SA OFFICE

 

  • Our showrooms are open to the public and trading as normal.
  • We ask that when visiting our premises, you check in on entry and wear your face mask at all times.
  • Please respect our staff by not visiting our premises if you feel unwell.
  • Alternatively, orders can be placed and paid for online, over the phone or via email and when ready, collected from our warehouse.
  • To avoid disappointment, please DO NOT attempt to collect your order from our warehouse until you have received an email or phone call advising that your order is ready to collect.
  • All orders shipping via our freight company are still despatched as normal, with our warehouse team working diligently to get your orders out in a timely manner.
  • As we are currently experiencing delays on a variety of incoming display goods from our suppliers, we stress that you contact us to confirm stock levels and order lead times, in the event you require goods by a specified date.
  • If you have any concerns or wish to follow up the status of your order at any time, just give us a contact 08 8443 5123 or email us at [email protected]


PRICING

All pricing on this website is shown in Australian dollars and includes 10% Goods and Services Tax. All prices are subject to alteration without notice.

USE OF THIS WEBSITE

The content of this website is for your information and is subject to change without notice. Display Decorations takes every reasonable care to ensure the accuracy of information on this website, however your use of this website, and any information contained within, is entirely at your own risk for which we shall not be liable. It is your responsibility to ensure that any products purchased through this website meets your requirements. You should make your own assessment and evaluation as to the suitability of the products you purchase on this website prior to purchasing. Your use of this website, and any dispute arising out of such, is subject to the laws of Australia.

RISK

Goods supplied as a result of a purchase from this website shall be at the customer's risk immediately upon delivery. Title to the goods shall pass to the customer only when payment in full has been made.

COPYRIGHT

All images and information shown on this website are owned by Display Decorations. This material includes, but is not limited to, the design, layout, appearance and look of all graphics shown. Reproduction of such, without written approval, is strictly prohibited and any use of such may give rise to a claim for damages and / or a criminal prosecution.

RETURNS/DAMAGES POLICY

 

  • We take great care in the packaging and despatch of our products and whilst we do this, we cannot accept responsibility for goods damaged in shipment.

  • When you receive your product's inspect it / them for any damage. If packaging is damaged, the carrier's note should be endorsed accordingly. If this note is not marked as goods damaged, Display Decorations will not take responsibility for the damage of goods.  PLEASE NOTE : Once goods have been signed for as received in good order and condition, Display Decorations cannot claim damages from the carrier if the delivery is signed for as received in good order. 

  • Please notify us within 24 hours of receiving the goods of any damage that has occurred. If the boxes that the goods arrive in are damaged you must sign the consignment note as “DAMAGED” or “STC” (subject to check). Then please notify us via email with photographs of the damage. Credits will not be issued without written communication. 

  • Display Decorations cannot claim damages from the carrier if the delivery is signed for as received in good order. 

  • Display Decorations strictly enforces the policy of not accepting the return of goods unless prior consent has been given.

  • It is the responsibility of the purchaser, prior to ordering, to ensure that the product they have purchased is entirely suitable for the purpose for which it was purchased.

  • Under no circumstances will Display Decorations accept the return of custom made goods.

  • Under Australian law, we will accept the return of goods that are damaged or faulty or if the purpose for which they were intended was misrepresented to you at the time of purchase. We are not obliged however, to accept the return of goods if the purchaser simply has a change of mind after the purchase date, or makes a wrong selection.

  • Any returns we accept are subject to a 20% restocking / repackaging fee.

DELIVERY:

Firstly, we are not freight brokers and are not in the business of making money from freight. In all cases we try to be fair and equitable in the application of freight charges.

  • We use a variety of carriers for despatching our products both locally, interstate and internationally and are constantly working to achieve the best possible rates for our customers. If, however, you wish to use your own carrier, or collect your goods from our showroom, please select the appropriate option at Checkout. Freight will not be charged and we will advise you when your goods are ready for collection.

  • We do not use Australia Post and are therefore unable to deliver to a Post Office Box,a street address must be supplied.

  • We use a third party courier service when shipping goods. Our carrier will require a signature on delivery. If you may not be available to sign for the package, you must inform us and we can mark the goods with an Authority to Leave without a Signature. In these cases, our responsibility ends when the package is left as advised. If you do not advise that you may not be there to sign for the package, and the carrier has to make more attempts at delivering, then you will be charged extra delivery charges.

  • Our shipping rates are calculated using a "Best Rate" calculator when the goods are packed ready for despatch. This is calculated on the size and weight of your order and the location it is being shipped to.

  • You will be able to track your Parcel if you supplied us with an email address. Our tracking system will send you an email on despatch and you can use this link to track your goods.

  • On occasion, if goods purchased are particularly bulky, or being sent to a remote location that may require excess freight charges, we reserve the right to contact you prior to despatch to notify you of these additional freight charges. Conversely, if we find the freight charged by our freight calculator is far in excess of what would be expected, we will reduce the freight amount accordingly prior to processing your order.

  • We carry most products in stock and would normally despatch goods same day, or within 1-2 days. However if you require goods by a specific date please contact the office to check stock availability.
    If there are delays due to goods being temporarily out of stock, or other unforeseen circumstances, we will advise you accordingly and you can then decide whether to leave the goods on back order, or to choose an alternative product.

  • We do not accept responsibility for delays caused by any of our carriers, either local or interstate, as these are totally beyond our control.

  • If you have a special requirement for an urgent delivery, notify us at the time of ordering and we will do our best to accommodate you.

  • If by chance our carriers cause any damage to your goods, we must be informed within 24 hours of receipt.

INTERNATIONAL ORDERS

We accept orders from outside Australia. At the time of ordering however, the amount of freight will be shown as zero. Our policy is to calculate the most economical method of shipping and notify the customer prior to processing the order. Be aware that whilst small items are fairly straightforward to send, freight costs on bulkier items can be expensive. Please contact us in advance for any clarification you may need on this point