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Delivery & Returns

DELIVERY:

Firstly, we are not freight brokers and are not in the business of making money from freight. In all cases we try to be fair and equitable in the application of freight charges.
  • We use a variety of carriers for despatching our products both locally, interstate and internationally and are constantly working to achieve the best possible rates for our customers. If, however, you wish to use your own carrier, or collect your goods from our showroom, please select the appropriate option at Checkout. Freight will not be charged and we will advise you when your goods are ready for collection.

  • We do not use Australia Post and are therefore unable to deliver to a Post Office Box, a street address must be supplied.

  • We use common carriers such as Couriers Please, TNT, Ipec etc. All carriers will require a signature on delivery. If you may not be available to sign for the package, you must inform us and we can mark the goods with an Authority to Leave without a Signature. In these cases, our responsibility ends when the package is left as advised. If you do not advise that you may not be there to sign for the package, and the carrier has to make more attempts at delivering, then you will be charged extra delivery charges.

  • Our shipping rates are calculated using a "Best Rate" calculator when the goods are packed ready for despatch. This is calculated on the size and weight of your order and the location it is being shipped to.

  • You will be able to track your Parcel if you supplied us with an email address. Our tracking system will send you an email on despatch and you can use this link to track your goods.

  • On occasion, if goods purchased are particularly bulky, or being sent to a remote location that may require excess freight charges, we reserve the right to contact you prior to despatch to notify you of these additional freight charges. Conversely, if we find the freight charged by our freight calculator is far in excess of what would be expected, we will reduce the freight amount accordingly prior to processing your order.

  • We carry most products in stock and would normally despatch goods same day, orwithin 1-2 working days upon receipt of an order. However if there are delays due to goods being temporarily out of stock, custom orders, or other unforeseen circumstances, we will advise you accordingly. We will advise the time delay and you can then decide whether to leave the goods on back order, or to choose an alternative product.

  • We do not accept responsibility for delays caused by any of our carriers, either local or interstate, as these are totally beyond our control.

  • If you have a special requirement for an urgent delivery, notify us at the time of ordering and we will do our best to accommodate you.

  • If by chance our carriers cause any damage to your goods, we must be informed within 24 hours of receipt.

INTERNATIONAL ORDERS

We accept orders from outside Australia. At the time of ordering however, the amount of freight will be shown as zero. Our policy is to calculate the most economical method of shipping and notify the customer prior to processing the order. Be aware that whilst small items are fairly straightforward to send, freight costs on bulkier items can be expensive. Please contact us in advance for any clarification you may need on this point

RETURNS POLICY

  • We take great care in the packaging and despatch of our products and whilst we do this, we cannot accept responsibility for goods damaged in shipment.

  • When you receive your product's inspect it / them for any damage. If packaging is damaged, the carrier's note should be endorsed accordingly. If this note is not marked as goods damaged, Display Decorations will not take responsibility for the damage of goods.  PLEASE NOTE : Once goods have been signed for as received in good order and condition, Display Decorations cannot claim damages from the carrier if the delivery is signed for as received in good order.

  • Display Decorations must be informed of damage immediately within 24 hours of receipt, and only if the delivery has been signed for as damaged, or as being received STC - subject to check.

  • Display Decorations strictly enforces the policy of not accepting the return of goods unless prior consent has been given.

  • It is the responsibility of the purchaser, prior to ordering, to ensure that the product they have purchased is entirely suitable for the purpose for which it was purchased.

  • Under no circumstances will Display Decorations accept the return of custom made goods.

  • Under Australian law, we will accept the return of goods that are damaged or faulty or if the purpose for which they were intended was misrepresented to you at the time of purchase. We are not obliged however, to accept the return of goods if the purchaser simply has a change of mind after the purchase date, or makes a wrong selection.

  • Any returns we accept are subject to a 20% restocking / repackaging fee.